Support
We Are Here to Help
Email Support
support@pbees.ph — Response within 1 business day.
Phone Support
+63 917 123 4567 — Mon–Fri 8 AM–6 PM.
Client Portal
Registered clients can submit support tickets, track warranties, and review quotations online.
Frequently Asked Questions
What areas does PBEES serve?
PBEES serves clients across Metro Manila, Luzon, Visayas, and Mindanao. Contact us to confirm service availability for your location.
Do you provide free site surveys?
Yes. We offer complimentary site surveys and consultations for qualified projects within our service areas.
What is the typical project timeline?
Timelines vary by scope. Residential projects typically take 1–2 weeks; commercial and enterprise projects range from 2–8 weeks depending on complexity.
How do I request technical support?
Contact our support team via email at support@pbees.ph, phone at +63 917 123 4567, or submit a ticket through the client portal.
What are your support hours?
Standard support is available Mon–Fri 8 AM–6 PM. Enterprise maintenance plan clients receive extended and emergency support coverage.
What warranty do PBEES installations include?
All PBEES installations include a 1-year workmanship warranty. Equipment warranties follow manufacturer terms, typically 2–5 years depending on the product.
How do I file a warranty claim?
Submit a warranty claim through our warranty page with your reference number, serial number, and issue description. Our team responds within 2 business days.
Does preventive maintenance extend warranty coverage?
Active maintenance plan subscribers receive extended support benefits and priority warranty processing for covered equipment.